1. Who We Are
COUSIN JACK CUSTOMS operates cousinjackcustoms.co.uk providing campervan conversions, consultations, and an online store for related products and accessories. We are committed to protecting your personal data and complying with the UK GDPR and EU General Data Protection Regulation (GDPR).
2. What Data We Collect
We collect and process the following personal data:
- Identity Data: Full name, date of birth (if needed for age verification)
- Contact Data: Email, phone number, billing/delivery addresses
- Payment Data: Card or transaction details (processed via secure third-party payment processors; we do not store card numbers)
- Technical Data: IP address, browser type, device ID, and cookies
- Marketing Preferences: Opt-in consents, newsletter subscriptions
3. How We Collect Your Data
- Direct interactions (e.g., contact forms, checkout, bookings)
- Automated technologies (cookies, analytics)
- Third-party tools (e.g., payment gateways, email marketing software)
4. Why We Use Your Data (Legal Basis)
Under the UK and EU GDPR, we rely on the following legal grounds:
- Contractual necessity: To process your orders or bookings
- Legal obligation: Tax and accounting compliance
- Legitimate interests: To improve services or prevent fraud
- Consent: For sending marketing emails or using non-essential cookies
5. Who We Share Data With
We may share your data with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery services (e.g., Royal Mail, DPD)
- Web analytics providers (e.g., Google Analytics)
- Email marketing platforms (e.g., Mailchimp)
All third parties are GDPR-compliant and only process data on our behalf.
6. Cookies
We use cookies for:
- Site performance
- Analytics
- Shopping cart functionality
- Marketing (only with consent)
You can manage cookies in your browser or via our Cookie Consent banner.
7. Data Retention
We retain your data only as long as necessary for the purposes outlined above, and to meet legal obligations (e.g., financial records kept for 6 years under HMRC rules).
8. Your Rights (Under GDPR)
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Lodge a complaint with the ICO (UK) or relevant EU authority
To exercise your rights, contact us at:
📧 [Your Email] | 📞 [Your Phone] | ✉️ [Business Address]