1. Overview
These Terms & Conditions govern your use of our website cousinjackcustoms.co.uk , including our online store, booking platform, and camper van conversion services.
By accessing our site or placing an order, you agree to comply with these Terms.
2. Products & Services Offered
We offer:
- Custom campervan conversion services
- Retail products (appliances, fittings, vanlife accessories)
- Digital content (design consultations, how-to guides)
All orders are subject to availability and acceptance.
3. Online Orders
By placing an order, you confirm:
- You are over 18 years old
- All information provided is accurate and up to date
- You are legally capable of entering a binding contract
We reserve the right to refuse or cancel orders.
4. Prices & Payments
All prices include VAT (where applicable).
Payments are securely processed via [e.g., Stripe or PayPal]. We do not store card details.
5. Shipping & Delivery
- Standard UK delivery
- EU shipping available (customs charges may apply)
- Estimated delivery times are non-binding
- You must inspect goods upon receipt and notify us of any damage within 48 hours
6. Returns & Refunds
For Products:
- 14-day return window under UK Distance Selling Regulations (unused, in original packaging)
- Return shipping is your responsibility unless the item is faulty
- Refunds processed within 7 days of receiving returned items
For Services (Conversions):
- Deposits are non-refundable
- Cancellation fees may apply depending on the project stage
7. Warranty & Liability
- Products may include a manufacturer’s warranty
- Conversions are warranted for workmanship for [e.g., 12 months]
- We are not liable for loss, damage, or injury resulting from misuse, improper installation, or third-party modifications
8. Intellectual Property
All content on our site, including text, images, videos, and designs, is owned by [Your Business Name] and may not be used without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, we exclude liability for:
- Loss of data
- Business interruption
- Indirect or consequential losses
Your statutory rights are not affected.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts of this jurisdiction.
11. Changes to These Terms
We reserve the right to update these Terms at any time. The latest version will always be posted on this page.